Refund policy

Refund Policy

At Odyssey, we are committed to ensuring your satisfaction with your purchase. If, for any reason, you are not satisfied, we offer a straightforward refund and return policy. Please review the details below:

Physical Products

Eligibility for Returns:

  • Physical products are eligible for return within 30 days of the delivery date.
  • Items must be unused, in their original packaging, and in the same condition as received.

Steps to Initiate a Return:

  1. Contact Us: Email us at [your email address] or use our online contact form to request a return authorization. Include your order number and a brief explanation of your reason for return.
  2. Return Authorization: Once your return request is approved, we will provide instructions for returning the item.
  3. Ship the Item: Ship the product back to us at the provided address. You are responsible for the cost of return shipping unless the item is defective or incorrect.
  4. Inspection and Refund: Once we receive the returned product, we will inspect it to ensure it meets our return requirements. If approved, a refund will be issued to your original payment method within 5–7 business days.

Digital Products

Eligibility for Refunds:
We stand behind the quality of our digital products. If you are unsatisfied, we offer a full refund provided the following conditions are met:

  • You must submit your refund request within 30 days of purchase.
  • Refund requests must include documented proof that you followed all steps in the product’s guidelines or instructions as outlined.

Steps to Request a Refund for Digital Products:

  1. Contact Us: Email support@odyssey-store.com with your order number, reason for requesting a refund, and documented evidence of your compliance with the product’s instructions. This may include screenshots, progress logs, or other relevant details.
  2. Review Process: Once your request is submitted, our team will review the documentation to verify eligibility. This process may take up to 5 business days.
  3. Refund Issuance: If approved, we will process your refund to the original payment method within 5–7 business days.

Non-Refundable Items

  • Customized or personalized products.
  • Sale or clearance items, unless defective or damaged.

Additional Notes:

  • Refunds can only be issued to the original payment method.
  • We are not responsible for returned items lost during transit. Please use a trackable shipping method for physical product returns.
  • If your product was damaged during delivery, please contact us immediately with photos and details of the damage for resolution.

For any questions or concerns about this policy, please contact us at support@odyssey-store.com. Thank you for choosing Odyssey!